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Patient’s Charter

All members of the Spires Health Centre team are dedicated to a quality policy to achieve the health service which meet the patient’s needs.

Practice Leaflet:

All new patients will receive a copy of our practice leaflet and extra copies are available at the reception desk on request.

Surgery Premises:

Our surgery building will be welcoming, easy for patients to find their way around and appropriate to the needs of users, including the disabled.

Patients' rights to General Medical Services:

Patients have the rights to:

  • be registered with a General Practitioner
  • change doctor if desired
  • be offered a health check on joining the practice
  • receive urgent care at any time from the practice
  • receive appropriate drugs and medicines
  • be referred for specialist or second opinion if they and the GP agree
  • have the right to view their medical records, subject to the Acts and associated procedure, and to know that those working for the NHS are under legal obligation to keep the contents confidential.

Privacy and Confidentiality:

We will respect our patients' privacy, dignity and confidentiality at all times. All Clinical and Admin staff are CRB/DBS checked.

Home Visits:

We are unable to guarantee a specific doctor will visit you as this depends on availability and other factors. The decision to home visit will be at the doctors’ discretion.

With these rights come responsibilities and for the patients this means :

  • Courtesy to the staff at all times - remember they are working under doctors' orders.
  • Responding in a positive way to questions asked by the reception staff.
  • To attend appointments on time or give the practice adequate notice that they wish to cancel.   Someone else could use your appointment!
  • An appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made and the Medical Record be made available.
  • Patients should make every effort when consulting the surgery to make best use of nursing and medical time - home visits should be medically justifiable and not requested for social convenience.
  • When patients are asked to give 48 hours notice for repeat prescriptions, please give us this time as it is to allow for accurate prescribing.
  • Out-of-hours calls (e.g. evenings; nights & weekends) should only be requested if they are felt to be truly necessary.


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