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Annex D: Standard Reporting Template

 

Sandwell & West Birmingham Area Team

2014/15 Patient Participation Enhanced Service – Reporting Template

 

Practice Name:   Spires Health Centre

 

Practice Code: M88643

 

Signed on behalf of practice:                 Date:  31st March 2015

 

Signed on behalf of PPG:           Date:

 

  1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)

 

 

Does the Practice have a PPG? YES

 

Method of engagement with PPG: Face to face, Email, Other (please specify)  Face to face

 

Number of members of PPG:  9

 

Detail the gender mix of practice population and PPG:

 

%

Male

Female

Practice

48.41

51.5

PRG

0.18

0.16

 

 

 

 

Detail of age mix of practice population and PPG:

 

%

<16

17-24

25-34

35-44

45-54

55-64

65-74

> 75

Practice

21.5

12.5

15.5

14.3

12.7

9.6

6.8

5.6

PRG

0

0

0

0

5.86

13.23

9.42

2.61

 

Detail the ethnic background of your practice population and PRG:

 

 

White

Mixed/ multiple ethnic groups

 

British

Irish

Gypsy or Irish traveller

Other white

White &black Caribbean

White &black African

White &Asian

Other mixed

Practice

20.6

0

0

1.4

0.9

0.1

0.2

0.4

PRG

57.48

0

0

0

0

0

0

0

 

 

Asian/Asian British

Black/African/Caribbean/Black British

Other

 

Indian

Pakistani

Bangladeshi

Chinese

Other

Asian

African

Caribbean

Other Black

Arab

Any other

Practice

3.1

0.5

11

0.1

0.6

0.2

0.2

0

0

 

PRG

1.45

0

5.14

0

0

0

0

0

0

 

 

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

 

  •      Each meeting everyone is asked to bring a friend
  •      Patients have said they would mention at their places of worship, knitting clubs, patients in the community as a couple of our PPG are Councillors
  •      Text messages sent to all registered patients that have consented to SMS messages informing of PPG meeting
  •      Random requests when patients contact staff with suggestions

 

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?  
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES

 

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

Large Bangladeshi community that can have a language barrier and not fully aware of what we do.

A lot of new patients have recently registered due to a local surgery being closed.  Patients perhaps waiting to see how practice runs before deciding whether to join or not.

 

Also a very young population of school/university students.

 

  1. Review of patient feedback

 

 

Outline the sources of feedback that were reviewed during the year:

 

Patients that do attend seem to be very keen in giving feedback and are vocal bringing experience that they have had at other PPG’s.  They are very vocal regarding our “new” build and re-assured that weren’t closing down like the Mallings Health Surgery

 

 

 

 

How frequently were these reviewed with the PRG?

 

We meet every 2-3 months.

 

 

  1. Action plan priority areas and implementation

 

Priority area 1

 

Description of priority area:

 

Patient representative’s want advice and reassurance regarding the new surgery and progress.

 

 

What actions were taken to address the priority?

 

NHS England have been invited on numerous occasions to visit us and inform us as a Surgery what the current plans are.  I understand current changes within the team have prevented this but a meeting is scheduled here 27th Jan.

 

Meeting that was attended by NHS England on 17th February with Olivia Amartey who explained a definite decision would be made by the end of March and a plan/schedule in place with regards to the new Surgery.

 

 

Result of actions and impact on patients and carers (including how publicised):

 

Minutes from all PPG meetings are printed and presented in a PPG folder kept in the reception waiting area for anyone to access.

 

Posters are placed on the Surgery notice board displaying dates of meetings and any other important information gained from meetings.

 

Any news will be published on the Practice website http://www.mysurgerywebsite.co.uk/info.aspx?p=2&pr=M88643 and NHS Choices, under Spires Health Centre.

 

Priority area 2

 

Description of priority area:

 

Group representatives concerned with the lack of appointments.

 

 

What actions were taken to address the priority?

  • Informed that a lot of patients DNA appointments.
  • Posters are now displayed stating the number of “missed” appointments and the hours wasted
  • Staff/Nurse will contact ‘known’ DNA’ers prior to appointment and remind
  • Any consistent DNA’ers will have a letter informing of the Practice charter and their duty to our surgery.

 

 

Result of actions and impact on patients and carers (including how publicised):

 

  • Posters displayed on reception window and practice notice board for all patients to see the number of appointments that were missed the previous day.
  • A letter is sent to persistent DNA’ers informing them the cost implications and the impact these missed appointments have on the Surgery.
  • Any information will be published on the Practice website http://www.mysurgerywebsite.co.uk/info.aspx?p=2&pr=M88643and NHS Choices, under Spires Health Centre.

 

 

 

 

 

 

Priority area 3

 

Description of priority area:

 

  • Representatives explaining appointment line is busy first thing and appointments are taken by the time they get through

 

 

What actions were taken to address the priority?

  • Representatives informed of appointment on line and prescription ordering service that can be done at any time
  • Surgery offers a variety of services as well as face to face appointments, patients can request a telephone consultation with Doctors, leave a message with Reception staff to enter into message book for certain things like, repeat sick notes, feedback from hospital consultations etc., Practice Nurse runs a triage service each week day between 1pm and 2pm for people who have queries with regards travel immunisations, blood test or investigative tests that may need explaining.

 

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised):

  • Posters are displayed advertising the service throughout waiting area
  • Practice Leaflets that explain services are readily available in reception and at reception desk
  • Reception staff readily ask if the patient would prefer any of the services available
  • Text messages sent to all registered patients that have consented to SMS messages informing of Service
  • All new patients receive paperwork to complete to access the on-line service and handbook on how system works
  • Any information will be published on the Practice website http://www.mysurgerywebsite.co.uk/info.aspx?p=2&pr=M88643and NHS Choices, under Spires Health Centre.

Progress on previous years

 

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

4.      
PPG Sign Off

 

 

Report signed off by PPG: YES/NO

 

Date of sign off:

 

 

How has the practice engaged with the PPG:

 

How has the practice made efforts to engage with seldom heard groups in the practice population?

Has the practice received patient and carer feedback from a variety of sources?

Was the PPG involved in the agreement of priority areas and the resulting action plan?

How has the service offered to patients and carers improved as a result of the implementation of the action plan?

Do you have any other comments about the PPG or practice in relation to this area of work?

 

 

 

 

 

 

 

 

 

 

 

 

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