Welcome to The Spires Health Centre Online
Coronovirus Pandemic update, and what it means for Patient Services.
GP Practices have to change the way that we are seeing patients during the peak phase of the Pandemic. We ask for your understanding and tolerance of the changes.
From Monday 16th March 2020, we are switching to a system of calling every patient who rings in for an appointment. Online appointments will not be available during this time. We cannot risk patients walking in and exposing the most vulnerable patients and staff to possible infection. The system is called triage and means everyone inside the waiting rooms have been checked over by phone by one of our staff before they have arrived.
We are not closing, you will get your medications, but things need to be a little different. We need to work together to keep ourselves as protected as possible.
Many thanks for your understanding and co-operation.
Dr Ajay Ramachandran and Dr Divya Chikkaveeraia
Advice for Patients & Public
We are now in the delay phase of our response to COVID-19. This entails significant changes to how we identify and manage potential cases of COVID-19. Updated advice is as follows:
- Members of the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have;
- a new continuous cough and/ or
- High temperature (of 37.8 degrees centigrade or higher
- For most people, coronavirus (COVID-19) will be a mild infection. If you have symptoms of coronavirus infection, however mild, stay at home and do not leave your house for 7 days from when your symptoms started.
- If you live with other people, they should stay at home for 14 days from the day the first person got symptoms. This action will help protect others in your community whilst you are infectious.
- If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
- Only call 111 direct if you are advised to do so by the online service or you cannot go online.
Stay At Home advice can be found here
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
More information can be found on the NHS website here.
The latest guidance to assist professionals in advising the general public can be found on the Gov.uk website here: Gov.uk/coronavirus
List of non-NHS charges
For an up to date list of charges for Non NHS Services please contact the surgery.
In August 2019 we had our CQC Annual Review . The outcome of the review indicates that there are no significant changes to the quality of service being provided since the last inspection. This means that we are still rated GOOD in all areas.
In accordance with the current government and our NHS contract all patients who are on the practice list prior to 1st April 2015 will be given a named accountable GP by 30th June 2015.
Newly registered patients will be allocated a named GP on registration.
AFTER 30th JUNE 2015 - You will have been allocated a named accountable GP who will be responsible for your overall care this will either be Dr Ajay Ramachandran or Dr Divya Chikkaveeraiah (you can book appointments with either GP).
If you have a preference as to which GP you are allocated, the practice will make reasonable efforts to accommodate your request. If you wish to know which GP has been allocated to you, please ask reception at your next visit.
Please do not telephone the practice for this information, our phone lines are very busy and primarily are for patients with urgent needs.
If you are 75 and over you will have already been allocated a GP and are entitled to an Over 75 health check.
Are you looking for something in particular and don't know where to look, take a look at http://route2wellbeing.info/. If you require any further information please ask at reception and we will try to help if we can.