Repeat Prescriptions

Dear Patients

With effect from 6th July 2020, The Spires Health Centre is changing the way that we deal with prescriptions requests.  All requests will now be completed by a Clinical Pharmacist.  When dealing with your request the Pharmacist may call you to discuss your medication.

Changes During the Coronavirus Pandemicpharmacist_4

Dear Patients

Please ensure you have a nominated pharmacy so your medication can go electronically  to them rather than collecting from the surgery.  Please refrain from stock-piling medication .  Early medication requests will be rejected.  Please be mindful that our telephone lines are very busy at the moment.  Therefore for General Covid - 19 pandemic advice e.g. on social isolation or social distancing for vulnerable groups.

Usual process is below

Patients on long-term medication can request repeat prescriptions in a number of ways:

  • In Person - complete the back slip of your last prescription and drop it in the red box in reception.
  • By Post - remembering to enclose a stamped addresed envelope if you want us to post it back to you.
  • Online - via the link at the top of this page. New users are required to complete a simple registration (forms available at reception).

Please note we will only take requests over the telephone from housebound patients. The number to call is 0121 531 4665.

Prescriptions will be ready to collect within 48 hours so please bear this in mind when re-ordering and ensure that you don't run out.

Urgent Prescriptions

Requests for urgent prescriptions will be ready on the day if presented at the reception window. Only medication that is due to be issued can be processed on the same day.

Local Chemists

There are a number of local chemists that offer a daily collection and delivery service. Please write on top of your prescription which, if any, is your preferred chemist and we will make sure it is put in their next collection.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.


What is Self Care?

Self care is the practice of people taking action to preserve or improve their own health

Why should I self Care?

There are lots of benefits of self care, these include

It is quicker - there is no need to wait for an appointment here at your GP, you can get advice on minor illnesses online or from your local pharmacy

It is easier - you can ask the pharmacy for the best treatment for you, which can then be bought at your local pharmacy or supermarket yto use at home.

It is simple - you can get advice on self care from a variety of sources, wither from websites (some useful links are below) or from your pharmacy.

It is considerate - using self-care relieves pressure faced by NHS Services eg GP Practices and A & E.  TReating minor illnesses allows our GP's to see patients with more serious medical needs.  

There is a lot on information to support self-care and help you manage minor illnesses.  Below is a list of top suggestions;

SWB CCG page on self care

CCG Flo Cold and Flu video

 Self Care Quiz

NHS Symptom Checker

 Self care – wider context

NHS One You (more holistic, but use friendly)

Self Care Forum – lots of resources – Patient leaflets can be quite lengthy

Sandwell Public Health

In  addition did you know your pharmacy can give you advice on these conditions?

Colds, Constipation, Cold sores, Conjunctivitis, Cough, Dental Pain, Diarrhooea, Dry Eyes, Dry skin, Earache, Fever, Haemorrhoids, Hayfever, Headaches, Head Lice, Heartburn, Indigestion, Insect Bites, Migraines, Nappy rash, Rashes, Threadworm, Thrush, Temperature

Pharmacists are trained professionals and are often the best people to see in these instances, most pharmacies will have a private consultation room where they can offer you confidential advice.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website