Appointment System

We offer a wide variety of appointments these include, pre booked, same day and online.  All appointments are initially via telephone triage.  If a Clinician feels that you should be seen a Face to Face they will arrange the appointment with you. 

All Consultations are by appointment only, and can be made in person, by telephone or online (see reception). Non-emergency appointments can be booked in advance. If you are unable to attend for your appointment please let us know so that we can offer this to another patient.

The Practice offers a Clinical Assessment for all Children Under 5 years old on the same day that it is requested.  Initially this will be a telephone consultation if the Clinician feels the Child needs to be seen they will arrange a face to face appointment.

Please Note:  You may receive an automated text message stating the time of your appointment, this is automatically generated by our Clinical System, please disregard these messages.  If you are told a Clinician will ring you, the call will be from a Private Number and can be at anytime from 08:30 to 18:30 on the day you are expecting a call back.  Please do not contact the Surgery to say you have not been contacted at the time the text message has stated.


Urgent Appointments

We also offer a small amount of emergency doctor’s appointments same day. These will not be available until 08:00am on the day.

Urgent appointments are not for repeat prescriptions, fitness for work certificates or for signing forms.

Practice Nurse

Our practice nurse Sue also offers a wide range of services these include Chronic Disease Management (Asthma, COPD, Heart Disease, Diabetes) Health screening, Baby Immunisations, Dressings, Travel Vaccinations and all aspects of general Practice Nursing.

Healthcare Assistant

Our Healthcare Assistant supports the Clinicians providing a wide range of services.  This includes administering B12s, and Flu vaccinations, measuring Blood Pressures, general health checks and dressings.  

Physician Associate

We have a newly appointed Physician Associate Lily Wilkins.  She works closely with our GPs providing consultations on a wide range of conditions.  She works in the same way as our GPs do providing consultations on aspects of healthcare.

Extended Access

Evening and Weekend Appointments

The Black Country Hub is working with Spires Health Centre to offer out-of-hours appointments at Portway Family Practice, Portway Lifestyle Centre, Newbury Lane, Oldbury B69 1HE

  • Monday to Friday: 18:30 - 20:00 (Monday to Friday)
  • Saturdays: 09:00 – 17:00 Saturdays

If you would like to be seen during these hours appointments can be booked via Spires Health Centre reception, or alternatively call The Black Country Hub direct during the above opening hours on 0121 612 3429.

This service provides a variety of appointments with GP's, Nurses, HCA.'s and Clinical Pharmacists.

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Whenever possible we prefer to see you at the surgery; if you do not feel well enough to sit in the waiting room we can make alternative arrangements.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor or community midwife if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancelling or changing an appointment

If you cannot make an appointment for any reason please inform us as soon as possible in order for the slot to be given to someone else. Please note failure to attend 3 appointments without prior notice may result in us asking you to find alternative arrangements.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.


All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP


If you have difficulty in speaking or understanding English an interpreter can be booked. These can take up to 5 working days to organise. Please tell Reception at the time of booking your appointment if this service is required.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Travel vaccinations

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice